Getting Started: First Access to Your Maple Bear Email

Summary: This article provides detailed guidance on how to get started with your new Maple Bear email account. It includes essential steps for your first login, how to set up authentication via Microsoft Authenticator, and how to change your temporary password.

Article Content:

Important information about your Maple Bear email account:

Requirements to access your Maple Bear email account

Device:
-Any computer, tablet, or smartphone with an internet connection to access your new Maple Bear email account for the first time.

Operating System:
-Windows, macOS, iOS, or Android.

Internet Connection:
-A stable internet connection is required for completing the initial login process.

Internet Browser:
-Any supported browser to access the Microsoft Office 365 website. For optimal performance, it is recommended to use Incognito/Private Mode in your browser.

Minimum Smartphone Requirements:
-Operating system: iOS or Android.
-Capable of installing the Microsoft Authenticator app from the Apple App Store or Google Play Store.
-Internet connectivity.

Maple Bear Global Schools Email Usage Guidelines (Important)

Maple Bear Global Schools Email Usage Guidelines:

  • Your Maple Bear email cannot be linked to personal email accounts (such as Gmail, Microsoft, Hotmail, Yahoo, etc.). Use your @maplebear.ca email exclusively for work-related communications.
  • The username with the domain @sebsa.com.br is used only to access your @maplebear.ca email inbox.
  • Your Maple Bear Global Schools account has a second layer of protection and requires you to use Microsoft Authenticator for email authentication.
  • Never share your email password with anyone. If you suspect unauthorized access, contact techsupport@maplebear.ca.
  • Use only your Maple Bear Global Schools corporate email address for all professional communications (internal and external).
  • Ensure confidentiality of exchanged information: Do not share confidential, financial, or sensitive data without proper protection and authorization.
  • Avoid sending unsolicited emails (spam) or inappropriate content. Maple Bear Global Schools has a zero-tolerance policy for activities that may harm its reputation or security.
  • Use a standardized email signature: All emails must include an official email signature with your name, title, and contact information.
  • Use BCC when sending bulk emails: Always use the BCC field when recipients do not need to see each other’s email addresses to protect privacy.
  • Report suspicious emails: If you receive emails from unknown sources or that seem suspicious, do not open attachments or click links. Report them immediately to Maple Bear technical support at: techsupport@maplebear.ca.
  • Your Maple Bear email should be accessed exclusively through the web version. Microsoft Office applications are associated only with the web version of your email.
  • Do not change the email configuration of your Windows account to your Maple Bear email. This may impact the proper functioning of your Windows operating system.
  • Do not install the Company Portal.
  • Do not associate your Maple Bear email with email applications in desktop versions for Windows or macOS. (For trainers and third parties.)
  • Please refer to the Maple Bear Email First Time Access Guide: Read all important information, requirements, and guidelines to ensure correct setup, including how to save files to OneDrive SEB.
  • Use the secure OneDrive environment associated with your Maple Bear email: Use OneDrive to ensure your data is kept safe.
Information about Microsoft Office applications integrated with Maple Bear email

Maple Bear Employees:
– The Maple Bear email system is fully integrated with the Microsoft Office suite of applications, available for both web and desktop versions*.
– To ensure consistency and compatibility, we recommend using the official Microsoft Office platform applications for tasks such as document creation, spreadsheet management, communication, file sharing, meetings, and presentations.

Trainers:
– Maple Bear email offers integration with Microsoft Office applications only for the web version. This allows you to access and use Office applications through your web browser for a seamless experience.

Consultants and Third Parties:
– Maple Bear email offers integration with Microsoft Office applications only for the web version. This means you can access and use Office applications through your web browser for a seamless experience.

Note: Do not link a personal email account (such as Microsoft, Gmail, Hotmail, or others) to your Maple Bear email .

* To activate the desktop version of all Microsoft Office applications, you need to use a corporate MBGS computer in order to access the full benefits of the desktop version. For more information, please consult your IT department. (Available only for MBGS employees)

Information about email attachment files
Maple Bear Canada Email System: The Maple Bear Canada email system, or the @maplebear.ca email account, utilizes a file protection system to restrict downloads directly onto personal computers. This ensures the security of MBGS data. Only MBGS employees are authorized to download files directly to MBGS corporate computers.

Security Features: This secure environment prevents the installation of viruses and other security risks on your computer, while protecting sensitive content.

How to Safely Save, View, and Edit Files (For Trainers and Third Parties): To download and edit attachments securely, please follow these steps:
  1. Save the attached file to OneDrive SEB.
  2. View and edit the file directly on OneDrive.

For a detailed, step-by-step guide on how to save and open email attachments in OneDrive, watch the video below:
Watch our step-by-step tutorial


This will ensure that you correctly follow security procedures when accessing and editing files.

With simple steps, you can get your first access to your Maple Bear emails and Microsoft Office applications quickly and easily.

  • Step 1: Log in to your Maple Bear account

1

Web browser: Incognito mode is recommended. In the address bar, type login.microsoftonline.com , or, for your convenience, click here to go directly to the Microsoft sign-in page.
Using a web browser, go to login.microsoftonline.com.

2

Enter your login to proceed.

Enter your login @sebsa.com.br to access your Maple Bear email.

3

Click the Next button.

Click the Next button to proceed with your Maple Bear email login.

5

Enter your temporary password .
Enter your password to proceed

6

Click Sign in button.

Click the Sign in button to proceed.

7

Please click the Next button to proceed.

Next button on login page
  • Step 02: Registering your Maple Bear account with Microsoft Authenticator

To register your email account via the phone option, please follow these steps below to complete the registration process.

What is Microsoft Authenticator?
Microsoft Authenticator is a security app that adds an extra layer of protection to your Maple Bear email accounts, making it much more difficult for unauthorized access to your information.


How does it work?
When logging into an account, in addition to the password, you will need to confirm your identity with a second authentication step where a temporary code generated by the app is displayed on your cell phone.


Why use it?

  • Protects your Maple Bear email account even if your password is discovered.
  • Easy to use: the code appears in the app or you can just approve with one tap.
  • Helps keep your data completely safe.

1

With your phone click the “Download now” link to go to the Microsoft website and download the Microsoft Authenticator app.

Click the "Download Now" link to go to the Microsoft website and download the Authenticator app

2

For users with Apple iOS phones
For users with Android phones
  1. Access your cell phone camera .
  2. Point to the QR code .
  3. Scan the QR code with your Apple iOS mobile device.
If you are accessing this tutorial from a cell phone, click on the "Get the app" button to access the Apple Store and download the app. 4. When accessing the Apple Store, download and install the application on your cell phone.
Note: When scanning the QR code with your cell phone camera, you will be directed to the Apple Store page to download the application.
Descrição da Imagem
  1. Access your cell phone camera .
  2. Point to the QR code .
  3. Scan the QR code with your Android mobile device.

If you are accessing this tutorial from a cell phone, click on the "Get the app" button to access the Google Play and download the app.

4. When accessing the Google Play, download and install the application on your cell phone.

Note: When scanning the QR code with your cell phone camera, you will be directed to the Google Play page to download the application.

Android

3

After installing Microsoft Authenticator, click on the Next button to proceed.

Click on the Next button to proceed.

4

In the “Set up your account” menu, click on the Next button to proceed.

Click on the Next button to proceed.

5

With the Microsoft Authenticator app open, scan the QR Code of your account.

Step by step instructions on how to scan the QR code with Microsoft Authenticator click the button below:

Example of QR Code menu.

6

After following the steps to register your phone with the Microsoft Authenticator app, please return to your computer and the additional security verification page and click the Next button to proceed.

Click on the Next button to proceed.

7

Enter the code generated by the Microsoft Authenticator application and, after activation, click the “Next” button to complete the Microsoft Authenticator setup with your email.

Enter the code that the verifier generates in your Microsoft Authenticator App.
Enter the code that the verifier generates in your Microsoft Authenticator App and click on the Yes option.
Click the "Next" button to complete the Microsoft Authenticator setup with your email.

At the end of these steps, your Maple Bear email will be properly configured with Microsoft Authenticator.

  • Step 3 - Changing your temporary password

To ensure the security of your Maple Bear email account, the initial password provided during the login process is temporary and you will be required to set a new password for your account.

1

Enter your temporary password to set your new password.

Update your password - Additional Security Verification Page

2

Enter your new password.

Enter your new password - Additional Security Verification Page

3

Confirm your new password.

Confirm your new password - Additional Security Verification Page

4

Click on the Sign in button to update your new password.

Sign In Button - Additional Security Verification Page

Ready! You have successfully completed your initial login setup. You now have full access to your new Maple Bear email account with all the built-in features of Microsoft apps.

Important recommendations and useful information for your Maple Bear email:

Important notice for Maple Bear email users planning to travel internationally

Attention @maplebear.ca email users planning to travel internationally:

Before you travel internationally, it is important to note the following guidelines regarding the email activation system:

To ensure secure access to your email, your Maple Bear account has an additional layer of security. The process involves Microsoft Authenticator, which sends a temporary verification code generated by an encryption algorithm, ensuring that only you can access your account and protecting your sensitive information from unauthorized access.

Before you travel, we ask that you ensure that Microsoft Authenticator is correctly installed and configured on your phone. Since the security verification process may vary depending on the region you will be visiting, it is essential to confirm:

  • That Microsoft Authenticator is correctly configured on your phone.
  • If you have any issues or questions about setting up Microsoft Authenticator, please contact Maple Bear technical support at techsupport@maplebear.ca.


Our team is ready to help you ensure that your email access is completely secure.

Best Practices for Securing Your Maple Bear Email Account
Best Practices for Securing Your Maple Bear Email Account

Having an email account is essential for communicating with Maple Bear. To ensure the security of your account and protect your personal information, it is important to follow some security tips. See below the 10 best practices for protecting your email:

  1. Use strong passwords for your email account: Use combinations of upper and lower case letters, numbers and special characters. Never share your password with anyone.
  2. Use unique passwords for each account: Never reuse passwords across different sites and services. Use unique and strong passwords for your email account and other important services to prevent unauthorized access.
  3. Be aware of phishing emails: Beware of phishing attempts, where criminals try to impersonate reputable companies in order to obtain your personal information. Avoid clicking on suspicious links or providing sensitive information via email. When in doubt, do not click on links and do not respond to suspicious emails.
  4. Avoid accessing your email on public Wi-Fi networks: Public Wi-Fi networks can be less secure and put your data at risk. Whenever possible, use a secure connection.
  5. Sign out of your account when you’re done using it: Always log out of your email account, especially when using shared or public devices.
  6. Verify the authenticity of senders: Before opening attachments or clicking on links, make sure the email really came from a trusted source.
  7. Don’t share your email with unauthorized third parties: Avoid giving out your email address to people or services that you don’t trust or aren’t part of your Maple Bear network.
  8. Keep your operating system and apps up to date: Ensure that your device and apps are always up to date to protect against security breaches.
  9. Store sensitive information securely: Avoid storing passwords or sensitive information in unsecured emails or devices. Use reliable password managers to keep this information safe.
  10. Check your security settings every 3 months: Every 3 months, review your email account settings, such as passwords and recovery options, to ensure they are correct and that your account is secure.

By following these basic security practices, you will be better protected against online threats and can enjoy a more secure email experience at Maple Bear.

Need more help with your Maple Bear email?

  • Publish date: 03 Mar 2025
  • Version: 1.1
  • Content Type: Tutorial
  • Article ID 000000012
  • Author: Fabio J Silva - Webmaster
  • Last Reviewed: 22 Mar 2025.

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