Last Updated: February 22, 2022

Your privacy is very important to us and we take our responsibility to take it seriously. This policy describes what information Maple Bear Global Schools collects when you access the Maple Bear Support website (https://www.support.maplebear.com).

Information We Collect

Information You Give Us Directly

We collect information that you provide to us directly, such as when you create with Maple Bear Support.

We collect information that you provide us, such as:

Other Information We Collect When You Use Our Services

We may collect other information when you access our support site and use our services, such as information about your device, hardware and software information, IP address or browser information.

We may collect other information automatically when you use our Services, such as:

We also may collect and store information locally on your device, using mechanisms like cookies, browser web storage (including HTML 5), and application data caches.

What personal data we collect and why we collect it

We use your personal information, both individually and combined together, in the following ways.

To operate our business and to enhance and personalize your experience, including to:

To provide you support, including to:

To personalize our communications with you, including to:

We retain the information we collect for as long as necessary to provide our Services, and we may retain that information beyond that period if necessary for legal, operational, or other legitimate reasons.

We may also de-identify, anonymize, or aggregate the information we collect, or collect it in a way that does not directly identify you. We may use and share such information as necessary for our business purposes and as permitted by applicable law.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included.

Contact forms

When you submit a form we automatically collect the following data such as full name, user name, user id, login date, user email, day, month and year, ip address, geolocation and text fields of the form that the user types.

We retrieve this data to know how we should contact the user and the geolocation we use to define the time that we should contact the user.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We analyze users’ access to improve our services and increase intranet security. We collect data such as location, browser, operating system, resolution and device that access the intranet.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.